Virtual Assistant Privacy
This page covers information shared in a conversation with a TruLine virtual assistant. For how TruLine handles inspection bookings, payments, and your California privacy rights, see our full Privacy Policy.
What information is collected
A visitor, buyer, or customer may submit their name and contact information during a chat conversation with a TruLine virtual assistant — and only after they affirmatively consent to share it. Nothing is collected unless the person checks the consent box and submits the form themselves.
How it's used
The information is passed through by secure referral directly to the business owner the assistant represents — the listing agent or the business professional. It is used only so that business owner can follow up with the person who asked. TruLine does not sell this information and does not use it for its own marketing.
What TruLine retains
TruLine does not maintain a separate marketing database of chat leads. Information submitted through the website and virtual assistant features may be processed by service providers as necessary to operate the service, deliver the referral notification, maintain security, and meet legal obligations. TruLine seeks to limit collection and retention to information reasonably necessary for these purposes.
Not an emergency service
The virtual assistant is not an emergency service and is not monitored in real time. If you suspect fire, a gas leak, carbon monoxide, flooding, an electrical hazard, or immediate danger, leave the affected area and call 911 or the appropriate utility.
Consent
At the point of capture, the consent text is shown in full and is never pre-checked. By checking it, the person agrees that the details they enter will be shared with that specific business owner so they can be contacted about their question — not with TruLine for its own use and not with third parties or advertisers.
Phone calls answered for a business
Some businesses use a TruLine answering assistant on their phone line. At the start of the call, the caller is told they are speaking with an automated answering assistant, that the call may be recorded and summarized, and that a person can call them back. The assistant collects only what the business needs to return the call: name, phone number, email if offered, and a short note about the reason for calling. Emergencies are directed to 911.
Text messages
A business may turn on text follow-up. The assistant asks out loud for permission before any text is sent, the text names the business, and texts are only sent between 8 a.m. and 9 p.m. Reply STOP at any time and that number is added to a permanent do-not-text list for that business. Message and data rates may apply. Consent to texts is never required to get service.
How long call and text records are kept
Call summaries and text records are kept only as long as the business's stated window — 180 days unless the business chooses shorter — and are then deleted automatically. Do-not-text entries are kept indefinitely so an opt-out is always honored. A business may choose not to store the wording of texts at all.
Your California rights
Under the California Consumer Privacy Act, as amended, you may ask what information about you we hold, ask for it to be deleted or corrected, and ask us not to sell or share it. TruLine does not sell or share this information, and we do not use it for cross-context behavioral advertising. Exercising these rights will not affect the service you receive.
Requesting deletion
Because no lead database is kept, there is usually nothing stored to delete. To have a call summary, a text record, or a consented referral notification removed, email businessoffice@trulineinspections.com with the phone number or email you used and we will confirm the request.
Questions? Email BusinessOffice@trulineinspections.com.