Disclosures
Applies to every TruLine virtual assistant
Automated Assistant, Not a Person
Every TruLine virtual assistant is software. It identifies itself as an automated assistant — not a person — before the conversation begins.
No Professional Advice
TruLine virtual assistants do not provide legal, lending, appraisal, tax, insurance, or licensed-trade advice, and nothing they say is a substitute for consulting a licensed professional.
Fair Housing and Neutrality
Assistants stay neutral on protected characteristics, neighborhoods, schools, safety, and demographics, and redirect those questions to neutral, publicly available sources.
General Information, Not Verified by TruLine
Answers are general information drawn from details the business owner (listing agent or trade professional) provides. That information is deemed reliable but is not independently verified or guaranteed by TruLine.
For how information shared in a chat is handled, see our virtual assistant privacy page.
TruLine Listing Assistant — Disclosures
Automated Assistant Disclosure
Every TruLine virtual assistant clearly identifies itself as an automated assistant — not a person — before you start chatting.
Not Professional Advice
This virtual assistant is a marketing and information tool only. It does not provide real estate, legal, financial, or contractual advice, and nothing it provides should be relied upon as a substitute for consulting a licensed professional.
Fair Housing Compliance
This virtual assistant is designed to comply with Fair Housing laws. It does not characterize or answer questions about schools, neighborhoods, safety, or demographics, and will redirect such questions to neutral, publicly available resources.
Listing Information Accuracy
Information provided by the virtual assistant is based on details submitted by the listing agent or homeowner. Information is deemed reliable but not guaranteed.
TruLine Trade Services — Disclosures
Automated Assistant Disclosure
Every TruLine Trade Services virtual assistant clearly identifies itself as an automated assistant — not a person — before you start chatting.
Not Professional Advice
This virtual assistant is a marketing and information tool only. It does not provide legal, financial, medical, insurance, or trade-specific professional advice, and nothing it provides should be relied upon as a substitute for consulting a licensed professional in the relevant field.
Business Information Accuracy
Information provided by the virtual assistant is based on details submitted by the business it represents. Information is deemed reliable but not guaranteed.
Privacy
Any contact information submitted through a virtual assistant is shared only with the business it represents and is not sold to third parties.
TruLine Virtual Assistant (this website) — Disclosures
Automated Assistant Disclosure
The TruLine Virtual Assistant on this website identifies itself as an automated assistant — software, not a person and not a home inspector — before you start chatting, and asks you to acknowledge that before your first message.
General Information Only
The assistant shares general information already published on this website. It does not perform an inspection, evaluate or diagnose the condition of any property or component, quote or confirm pricing, or provide legal, lending, tax, insurance, or contractual advice. Only a scheduled on-site inspection can address the condition of a property.
Fair Housing Compliance
The assistant does not rate, rank, compare, or characterize schools, school districts, neighborhoods, safety or crime levels, or demographics, and will redirect those questions to neutral, publicly available sources.
Not an Emergency Service
The assistant is not monitored in real time and is not an emergency service. If you suspect a gas leak, fire, carbon monoxide, flooding, or an electrical hazard, leave the property and call 911 or your utility immediately.
No Scheduling or Confirmation
The assistant cannot book, reschedule, cancel, or confirm an appointment. Appointments are made through our online scheduler, by phone, or by email.
Privacy
Chat messages are processed to generate replies and are not used to build a marketing profile. Please do not enter sensitive personal information such as financial account details or Social Security numbers. See our Privacy Policy for how information is handled and retained.
Automated Answering Assistant (phone and text) — Disclosures
Automated Answering Assistant
When you call a business that uses TruLine, an automated answering assistant may answer. It tells you at the start of the call that it is an automated assistant and not a person, and a real person from the business can call you back.
Recording and Summaries
The call may be recorded and summarized so the business can follow up accurately. You are told this at the start of the call. If you would rather not continue, you can hang up or ask to be transferred to a person.
Not an Emergency Service
The assistant is not an emergency service. For a gas leak, fire, carbon monoxide, flooding, an electrical hazard, or any threat to safety, hang up and call 911 or your utility immediately.
Text Messages and Consent
If the business offers text follow-up, the assistant asks your permission out loud before any text is sent. Texts name the business, are sent only between 8 a.m. and 9 p.m., and message and data rates may apply. Agreeing to texts is never a condition of service.
STOP and HELP
Reply STOP to any text to stop all texts from that business; the number is added to a permanent do-not-text list. Reply HELP for the business's contact information.
Information Accuracy
The assistant answers using details the business provides, including hours, services, and approved pricing language. That information is deemed reliable but is not independently verified or guaranteed by TruLine, and the assistant does not give legal, lending, insurance, medical, or licensed-trade advice.
Retention and Your Choices
Call summaries and text records are deleted after the business's stated retention window — 180 days unless shorter — and are shared only with that business. See our privacy pages for how to request access or deletion.
Not Legal Advice
These disclosures are provided for transparency and are not legal advice. Businesses using TruLine remain responsible for their own compliance and should have their own counsel review their scripts and consent practices.